Pool Network SMS Privacy Policy

Effective Date: 12/01/2025

​

Pool Network (“Pool Network,” “we,” “us,” or “our”) respects your privacy. This SMS Privacy Policy explains how we collect, use, and protect information when you opt in to receive text messages from Pool Network.

​

(1) SMS Consent

By providing your mobile phone number and opting in (for example, through our website forms, service agreements, customer communications, or other opt-in methods), you expressly consent to receive SMS messages from Pool Network. Your consent is not a condition of purchase.

​​

(2) What Messages You May Receive

Depending on your relationship with Pool Network, SMS messages may include:

• Service reminders and scheduling updates

• Technician arrival notifications or service confirmations

• Account or billing-related messages (if applicable)

• Service recommendations and follow-ups

• Promotions or special offers (if you opted in to marketing messages)

​​

(3) Message Frequency

Message frequency may vary based on your services and communication needs. You may receive recurring messages, unless otherwise specified at the time you opt in.

​

(4) Opting Out (STOP)

You can opt out of receiving SMS messages at any time by replying STOP to any message. After you opt out, you will receive a confirmation message, and no further texts will be sent unless you opt in again.
(If you continue to receive messages after opting out, please contact us using the details below.)

​

(5) Help (HELP)

For help, reply HELP to any message or contact us at: admin@mypoolnetwork.com

​

(6) Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Pool Network is not responsible for any SMS or data charges billed by your carrier.

​

(7) Information We Collect

When you opt in, we may collect and store:

• Your mobile phone number

• Your name and/or account details (if provided)

• Message history and delivery information (e.g., timestamps)

• Preferences and communication history related to your services

​

(8) How We Use Your Information

We use SMS-related information to:

• Send you requested service and account communications

• Provide customer support and improve our services

• Maintain internal records for operational, compliance, and quality purposes

​​

(9) Sharing of Information (No Third-Party Marketing)

We do not sell your personal information and we do not share your personal information with third parties for their marketing purposes.

We may share limited information with service providers who help us send messages or manage communications (for example, SMS platform providers). These providers are authorized to use your information only as necessary to provide services to Pool Network and are required to protect it.

​​

(10) Data Security

We take reasonable administrative, technical, and physical measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system can be guaranteed 100% secure.

​

(11) Eligibility

By opting in, you confirm you are the authorized user of the phone number provided and are at least 18 years old (or have permission from a parent/guardian, where required by law).

​​

(12) Changes to This Policy

We may update this SMS Privacy Policy from time to time. Updates will be posted on our website with a revised “Effective Date.”

​​

(13) Contact Us

If you have questions about this SMS Privacy Policy or your SMS preferences, contact:

Pool Network
Email: admin@mypoolnetwork.com
Phone: (239) 323-7665
Website: www.mypoolnetwork.com