Pool Network SMS Privacy Policy

Effective Date: 12/01/2025

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Pool Network, Inc. (“Pool Network,” “we,” “us,” or “our”) respects your privacy. This page explains the terms of our text messaging program and how we collect, use, and protect information when you opt in to receive SMS messages.

SMS Terms & Conditions

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1. SMS Consent

By providing your mobile phone number and expressly opting in, you agree to receive text messages from Pool Network within the scope of your consent. Consent may be obtained verbally through a Pool Network representative or through another clearly identified opt-in method.

Providing your phone number alone does not constitute consent to receive text messages. Consent is voluntary and is not a condition of purchasing our products or services.

2. Types of Messages

Our customer-service messages may include:

• Appointment confirmations and service reminders.

• Scheduling updates and changes.

• Technician arrival notifications.

• Service updates and completion notifications.

• Account and billing-related communications.

• Responses to your questions and service requests.

Verbal consent to customer-service messages does not enroll you in marketing messages. Promotional messages or special offers require separate express written consent.

3. Message Frequency

Message frequency varies depending on your services, appointments, account activity, and communication needs. You may receive recurring messages.

4. Message and Data Rates

Message and data rates may apply according to your mobile carrier and plan. You are responsible for any messaging or data charges imposed by your carrier.

5. Opting Out — STOP

You may unsubscribe at any time by replying STOP to a message. After opting out, you will receive a confirmation message, and no further messages will be sent through that messaging program unless you opt in again.

Opting out of text messages does not cancel your pool services or change your payment obligations. Please contact Pool Network directly to request changes to your services.

6. Help — HELP

For assistance, reply HELP or contact:

Email: admin@mypoolnetwork.com
Phone: (239) 323-7665

7. Delivery and Carrier Disclaimer

Message delivery depends on your mobile carrier, network availability, and other factors. Delivery is not guaranteed. Carriers are not liable for delayed or undelivered messages.

8. Eligibility and Phone Number Changes

You must be at least 18 years old and the account holder or an authorized user of the mobile number you provide.

If your mobile number changes or you stop using it, please notify Pool Network so we can update your messaging preferences.

SMS Privacy Policy

9. Information We Collect

When you opt in or communicate with us by text, we may collect and store:

• Your mobile phone number.

• Your name and relevant customer or account details.

• Consent records, including the date, source, and scope of consent.

• Message content and communication history.

• Message delivery information, including timestamps.

• Messaging preferences and opt-out requests.

10. How We Use Your Information

We use SMS-related information to:

• Send service and account communications within the scope of your consent.

• Respond to questions and provide customer support.

• Coordinate appointments and service visits.

• Manage messaging preferences and unsubscribe requests.

• Maintain operational, security, quality, and compliance records.

11. Information Sharing

We do not sell, rent, or share your mobile information with third parties or affiliates for their marketing or promotional purposes. SMS opt-in data and consent will not be shared with third parties for their independent use.

We may share information necessary to operate our messaging program with service providers that help us deliver messages or manage customer communications. These providers may use the information only to provide services on our behalf and are required to protect it.

We may disclose information when required by applicable law or a valid legal process.

12. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of electronic transmission or storage is completely secure.

13. Data Retention

We retain SMS-related information for as long as reasonably necessary to provide services, maintain consent and opt-out records, resolve disputes, and meet applicable legal obligations.

14. Changes to This Policy and These Terms

We may update this SMS Privacy Policy and Terms & Conditions from time to time. Updates will be published on this page with a revised effective date.

If a change requires additional consent for a new messaging purpose, we will obtain that consent before sending those messages.

15. Contact Us

For questions about our SMS program, these terms, or your privacy preferences, contact:

Pool Network, Inc.
Email: admin@mypoolnetwork.com
Phone: (239) 323-7665
Website: https://www.mypoolnetwork.com

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